Refund Policy – ADERma Cosmetics
Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If for some reason you are not satisfied with your purchase, please contact us first at [your email]. We will do our best to resolve your issue. If it is beyond our capabilities, we will accept your return and refund your payment.
To be eligible for a return, your item must be unused, unopened, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
- Any item not in its original packaging.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification confirming receipt of the item. We will also notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds (if applicable)
- Check your bank account again.
- Contact your credit card company – it may take some time before the refund is officially posted.
- Contact your bank – processing time can vary.
If you have done all of this and still have not received your refund, please contact us at [your email].
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email] and send your item to:
ADERma Cosmetics Ltd
69 Vine Street
CV1 5NH Coventry
United Kingdom
Shipping
To return your product, please send it to:
ADERma Cosmetics Ltd
69 Vine Street
CV1 5NH Coventry
United Kingdom
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you request a return shipping label from us, the cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item worth over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
