TERMS & CONDITIONS FOR THE ONLINE SHOP

TERMS & CONDITIONS FOR THE ONLINE SHOP

www.aderma-cosmetics.co.uk

1. General Provisions

1. These Terms and Conditions specify the general provisions of electronic services and sale via the Online Shop www.aderma-cosmetics.co.uk.
2. The Shop is operated by the Seller – ADERma Cosmetics Ltd, 69 Vine Street, CV1 5NH Coventry, United Kingdom, e-mail: [your email], contact: [your phone number], Company Registration Number: [●], UK VAT: [●], hereinafter referred to as ADERma Cosmetics.
3. These Terms and Conditions are always available at the website www.aderma-cosmetics.co.uk, with permission to download, display and record their contents by printing or saving them to a data carrier at any time.
4. To register on the site and to place orders with ADERma Cosmetics the Customer must be aged 18 or over and be a UK resident.
5. Before proceeding with an order the Customer shall be required to confirm that they have read and understood these Terms and Conditions.
6. The Online Shop may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements: a computer or a mobile device with access to the Internet, access to electronic mail, a browser (Firefox, Chrome, Safari, Internet Explorer, Opera) with cookies and JavaScript enabled.
7. The Customer is obliged to:
   • provide only true, valid and all necessary data when registering and ordering in the Online Shop, and update it without delay;
   • use the services provided by ADERma Cosmetics in a manner not disturbing the functioning of the Online Shop and other Customers;
   • use the services provided by ADERma Cosmetics in a manner consistent with the provisions of the law and these Terms and Conditions.

2. Electronic Services in the Online Shop

1. The Services are provided by ADERma Cosmetics free of charge, 24/7.
2. ADERma Cosmetics provides the following electronic services:
   • User Account,
   • Newsletter,
   • Enabling Customers to place orders and conclude Sale Agreements.
3. Creating an Account is possible after completing the registration form, accepting the Terms, and clicking the “Register” button.
4. The Account is provided for an indefinite period and can be removed at any time by request.
5. The Newsletter service is voluntary and may be cancelled by unsubscribing at any time.
6. The Agreement for enabling the Customer to place orders shall last until the order is placed or abandoned.
7. ADERma Cosmetics may terminate the Service Agreement with the Customer giving a 14-day notice for important reasons (e.g. legal changes).
8. In case of breach of these Terms and Conditions, ADERma Cosmetics may terminate the agreement with immediate effect.

3. Sales Agreement

1. Customers may purchase Products only if they are legally capable of entering into a binding contract.
2. All orders are subject to availability.
3. Products may be ordered by adding them to the cart and following the checkout steps.
4. After placing an order, the Customer will receive an acknowledgment. The order becomes binding only after ADERma Cosmetics sends an Order Confirmation.
5. The Agreement applies only to the products confirmed in the Order Confirmation.
6. The Sales Agreement shall be concluded in English.
7. Orders can be placed 24/7. An order implies an obligation to pay.
8. Products marked “Professional use only” can only be purchased by qualified professionals who meet the requirements for their use.

4. Price & Payment

1. All prices are in GBP (£), inclusive of UK VAT where applicable.
2. Prices may change due to circumstances beyond the Seller’s control (e.g. VAT rate changes).
3. Delivery charges are displayed during checkout.
4. Accepted payment methods include:
   • Credit/debit cards (Visa, Mastercard),
   • PayPal,
   • Bank Transfer.
5. Invoices/receipts are sent electronically to the Customer’s e-mail.

5. Delivery

1. Deliveries are made to the address provided by the Customer in the order form.
2. Deliveries are carried out via reputable courier services or Royal Mail.
3. The delivery time is 1–3 business days after dispatch, unless otherwise stated.
4. In case of delays, the Customer will be informed and may cancel the order free of charge.
5. Risk passes to the Customer upon delivery. Ownership passes after full payment.
6. Any shortages or damage must be reported upon delivery and notified to the Seller promptly.

6. Right of Withdrawal

1. Customers may withdraw from the Agreement within 14 days of receiving the goods, without giving a reason.
2. Products must be returned unused, unopened, in original packaging and hygienic condition.
3. Returns should be sent to:
   ADERma Cosmetics Ltd, 69 Vine Street, CV1 5NH Coventry, United Kingdom.
4. Refunds will be processed within 14 days using the same payment method, unless otherwise agreed.
5. The right of withdrawal does not apply to:
   • products with a short shelf life,
   • products delivered in sealed packaging that cannot be returned once opened, for health or hygiene reasons.

7. Complaints Procedure

1. Complaints should be submitted in writing to the store address or via email: [your email].
2. Complaints will be reviewed within 14 days of receipt.
3. Nothing in this section affects the Customer’s statutory consumer rights.

8. Liability & Security

1. ADERma Cosmetics cannot guarantee that the website will be free from viruses. Customers should use their own antivirus software.
2. Any misuse of the website (e.g. introducing harmful software) will result in termination of services and reporting to authorities.

9. Intellectual Property

All content on the www.aderma-cosmetics.co.uk website (logos, trademarks, images, text, photos) is protected by UK, European, and international copyright laws. Copying or distribution without permission is prohibited.

10. Final Provisions

1. This website and agreements arising from it are governed by English law. Customers agree to submit to the jurisdiction of the courts of England and Wales.
2. ADERma Cosmetics reserves the right to amend these Terms & Conditions. Updates will be announced on the website and via email to registered Customers.

Anita Duniecka

Refund Policy – ADERma Cosmetics

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If for some reason you are not satisfied with your purchase, please contact us first at [your email]. We will do our best to resolve your issue. If it is beyond our capabilities, we will accept your return and refund your payment.

To be eligible for a return, your item must be unused, unopened, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

• Any item not in its original packaging.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt of the item. We will also notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds (if applicable)

1. Check your bank account again.
2. Contact your credit card company – it may take some time before the refund is officially posted.
3. Contact your bank – processing time can vary.

If you have done all of this and still have not received your refund, please contact us at [your email].

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email] and send your item to:

ADERma Cosmetics Ltd
69 Vine Street
CV1 5NH Coventry
United Kingdom

Shipping

To return your product, please send it to:

ADERma Cosmetics Ltd
69 Vine Street
CV1 5NH Coventry
United Kingdom

• You will be responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you request a return shipping label from us, the cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item worth over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.