Shipping Policy – ADERma Cosmetics
Processing & Dispatch
- All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of high order volume or stock issues, processing time may be extended. Customers will be notified via email.
Delivery Options & Times
- We ship orders within the United Kingdom using trusted courier services and Royal Mail.
- Standard delivery time is usually 2–5 business days after dispatch.
- Express delivery options may be available at checkout (where applicable).
Shipping Rates
- Shipping costs are calculated at checkout and clearly displayed before payment.
- Rates vary depending on the chosen shipping method and delivery location within the UK.
Order Tracking
- Once your order has been dispatched, you will receive an email confirmation with your tracking number (if applicable).
- You can track your parcel directly on the courier’s website.
Delivery Address
- Please ensure that your shipping details are correct when placing an order. ADERma Cosmetics is not responsible for lost or delayed orders due to incorrect addresses provided by the Customer.
- We do not deliver to P.O. Boxes.
Delayed or Lost Shipments
- If your order has not arrived within the estimated time, please check your tracking number first.
- If you are still unable to locate your parcel, please contact us at [your email] with your order details. We will assist you in resolving the issue with the courier.
International Shipping
Currently, we only deliver within the United Kingdom. For international orders, please contact us directly at [your email] to check availability and shipping costs.
Shipping of Returns
For information regarding returns, please refer to our Refund Policy.
